Our commitment to you
- Fast and quality services
- Services with competitives prices
- Quality assurance: Capella Innovation produces results as for the integrity of your products, what allows us to maintain the consumer confidence.
- Time frame: the samples which you send to our laboratories are tested the same day.
We know that you need answers as soon as possible to bring to a successful conclusion your operations, and we make a commitment to supply results as quickly as possible.
We use methods of analysis approved by the various governmental organizations (Health Canada, AOAC).
The conformity with the standards is verified throughout the procedures of analyses. To assure accuracy of our analyses, we insure the maintenance and the calibration of the devices of laboratory.
Quality commitment
The maintenance of a quality management system is crucial to a testing laboratory for providing correct test results every time. As leaders in our profession, we strive to deliver services of highest quality that fully satisfy the expectations of our clients and comply with all relevant regulatory guidelines.
Quality is a corporate commitment within Capella Innovation and is the individual responsibility of all employees and most valued performance measure of our management team. We project and live up to an image of integrity and professionalism.
As such, Quality Assurance (QA) procedures are strictly adhered to and followed by all laboratory personnel including executive management, lab managers, and laboratory staff.
QA group routinely audits procedures and practices governing facilities, Installation Qualification (IQ) equipment , Operational Qualification (OQ), Performance Qualification (PQ) procedures, preventive maintenance, instrument calibration, general lab procedures, client specific testing procedures, data reporting and data archiving. Standard reference materials and proficiency tests are used, where applicable, to ensure accuracy and precision of all analytical procedures.
Delivery (customer valued) processes are constantly evaluated by customer needs mapping and improved with reference to turnaround times and “on time in full” service efficiency measurements. Quality Improvement Processes are implemented using statistical control techniques by collecting feedback from customers, internal and external audit processes.